About Us Jane Knapp Ltd. are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Jane Knapp Ltd.
6 Chatham Row Bath BA1 5BS United Kingdom
Phone: 01225 463468
Fax: 01225 463468
Email: sales@janeknapp.com
VAT 762 9532 06
Shipping And Handling
Please give an address for delivery where goods can be signed for.
Delivery Schedule Orders that are in stock are usually despatched within 3 working days on a next working day service for uk mainland. International orders are generally recieved in less than 15 working days.
Back Orders If your order is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 17.5% VAT is included. All other orders are VAT free.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction. If for any reason goods are unsuitable, please return them unused within 14 days by registered post for an exchange or refund.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01225 463468 (International +44 01225 463468) or fax us on 01225 463468 or write to us at 6 Chatham Row Bath BA1 5BS United Kingdom
Privacy Policy Jane Knapp do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies.
If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm


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